IT Services
At the delivery of a custom project, the customer needs support and maintenance services...
Vidiemme, always focused on web solutions, creates innovative computer products and custom projects to customer specification. Following the delivery of projects, at the end of the warranty period, the customer often asks for an evolutionary maintenance service or for support or help desk services for users.
For this reason Vidiemme has developed competences in the IT Services...
In order to give a punctual answer to the growing demand for IT services, Vidiemme has established a new structure completely dedicated to the supply of both on-site and on-call services such as:
- Application Management
The management of software designed for the customer, along with the availability and strong technical and applied skills are the core of this activity. - Evolutionary maintenance
Ordinary and corrective maintenance interventions, the arrangement of anomalies, the adjustment in response to regulatory or technological changes to greater interventions to support the evolution of the business. - Help Desk
It is a resource that provides information and assistance to users who have problems in the use and management of software applications. The selection and training of the personnel are essential points of this activity. - Call Center
It can be seen as the preliminary activity of a Call Centre, operators must classify the problem and route the user towards the right solution. Part of the service are the placing planning and the management and training of operators. 
System-level support to the Server Farm (24hours, nights and holidays)
The systemic activity of monitoring, reports of anomalies in the functioning of systems, originate a range of activities from the first level to the specialized one, that, keeping track of the evolution of the problem, enable to keep efficiency at a high level.
Offer these services means to Vidiemme to employ one or more people in furthering the good performance of applications or devices that never stop. People involved in these services offer the most complete availability in order to avoid breakdowns in the working activity. User requests, the design of the service, competences identification, personnel selection and the delivery are stages with which Vidiemme Services will be concerned, in order to put into effect a professional service tailored to customer needs.
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