{"id":9971,"date":"2019-07-08T14:28:53","date_gmt":"2019-07-08T12:28:53","guid":{"rendered":"https:\/\/www.vidiemme.it\/customer-care\/"},"modified":"2021-05-18T12:21:09","modified_gmt":"2021-05-18T10:21:09","slug":"customer-care-solutions","status":"publish","type":"page","link":"https:\/\/www.vidiemme.it\/en\/customer-care-solutions\/","title":{"rendered":"Customer Care"},"content":{"rendered":"

Customer Care<\/span><\/h4><\/span>
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Customer Care<\/span><\/h4><\/span>
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Conversational Care<\/h2>\n<\/div>
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Continuous and immediate support<\/strong> to its Customers, thanks to a Virtual Assistant<\/strong> that allows you to automate processes and reduce waiting time.
\nA solution that increases customer satisfaction<\/strong> and relieves operators of time consuming and repetitive activities, while improving the quality of care.<\/p>\n<\/div>

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For a key large-scale distributor<\/strong>, Vidiemme has created a support solution for Customer Care operators<\/strong>. The Virtual Assistant, in fact, is able to manage the requests of users, either by chat or by phone, scaling up the human operator only if he is not able to offer adequate assistance. A solution that relieves operators of repetitive and monotonous tasks<\/strong>, cuts waiting times<\/strong> and allows consumers to have continuous and reliable support<\/strong>.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Hybrid Assistance<\/h2>\n<\/div>
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The Virtual Assistant starts the conversation with the Customer, identifies the request and scales the request to the most suitable operator<\/strong>. The solution, by integrating with a support channel already in place, thus proves to be a support for both the Customer and the operator<\/strong>, increasing the quality of the service offered.<\/p>\n<\/div>

<\/i><\/i><\/span>Case History<\/span><\/a><\/h4><\/div>
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For Haier,<\/strong> Vidiemme has created a Chatbot<\/strong> able to automate Customer Care processes and thus offer better and faster assistance to users. The Conversational Interface, integrated within the Haier Internet site, offers assistance on specific issues<\/strong>, such as technical information on a product, and if it is not able to support the Customer in resolving his request, automatically scales on a<\/strong> human operator<\/strong>.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Empowerment dell’Operatore<\/h2>\n<\/div>
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Facilitate the work of the operator thanks to the AI able to sort the requests for assistance<\/strong>, suggest the answers<\/strong> and offer indications<\/strong> on the user’s history and on similar requests already received. A solution that reduces the error rate<\/strong> in report management, costs and time, guaranteeing a quality Customer Experience.<\/p>\n<\/div>

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Vidiemme has created this solution for Centax Telecom<\/strong>, thanks to which the operators of the company are able to offer fast, quality and precise assistance to customers<\/strong>. The operator, in fact, in addition to displaying the dialog box with the user, is supported by a Virtual Assistant able to provide information about the Customer, on similar requests already received and successfully resolved and suggesting the answers. This last function is fundamental to guarantee high-quality Customer Care<\/strong>.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Voice Assistant<\/h2>\n<\/div>
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A voice assistant that can handle simple requests from the user<\/strong>, such as information on opening times or booking an appointment. Voice interaction makes the dialogue more natural and allows users to quickly access the information they need.<\/p>\n<\/div>

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Vidiemme, in collaboration with Esosphera<\/strong>\u00a0 created Action Google<\/strong> and Amazon Skill<\/strong> for CAAF CGIL Piemonte and Valle d’Aosta<\/strong>, the first solution of its kind in the world of Tax Assistance<\/strong>. Thanks to Virtual Assistants, users can receive information on locations and opening times, contacts, services offered and their price. A new, more natural interaction mode, which allows you to access reliable information quickly.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Contact us<\/h2>\n<\/div>
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