Chatbot & AI 2018-12-18T11:25:07+00:00
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Conversation as a new Interface

Technology is becoming ever more common in everyday life, so much so that users are getting used to interacting with it in a natural way. And what could be more natural than a conversation? So, interfaces change, becoming more and more conversational, with dialogue as the touch point enabling Artificial Intelligence solutions.

Whether written or vocal, conversation is the entry point for various types of services. It brings innumerable benefits in terms of business, thanks to the automation of business processes and the optimization of available resource use.

Conversation as a new Interface

Technology is becoming ever more common in everyday life, so much so that users are getting used to interacting with it in a natural way. And what could be more natural than a conversation? So, interfaces change, becoming more and more conversational, with dialogue as the touch point enabling Artificial Intelligence solutions.

Whether written or vocal, conversation is the entry point for various types of services. It brings innumerable benefits in terms of business, thanks to the automation of business processes and the optimization of available resource use.

Our Solutions

Voice Solutions

The growing interest in Voice solutions is evident from the increase in vocal searches, with 56% of users using this form of query every day. The impact of this phenomenon is not limited to the increase in sales of Smart Speakers but is changing the way users search and use their devices. A change of paradigm that has consequences also for companies. To remain competitive, they will have to know how to adapt to the new scenario.

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AI for Human Resources

The Human Resources solutions that are based on Artificial intelligence and Conversational Interfaces, both written and spoken, are able to simplify and automate multiple processes. This bring benefits to candidates and employees, who will have a new channel of interaction that is more immediate and always available, but above all to the company’s HR department, which will have more time to dedicate to activities with a higher added value, saving up to 14 hours of work per week.

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AI for Human Resources

The Human Resources solutions that are based on Artificial intelligence and Conversational Interfaces, both written and spoken, are able to simplify and automate multiple processes. This bring benefits to candidates and employees, who will have a new channel of interaction that is more immediate and always available, but above all to the company’s HR department, which will have more time to dedicate to activities with a higher added value, saving up to 14 hours of work per week.

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AI for Customer Care

The key to having a successful Customer Care service, able to provide comprehensive and personalized answers in real time to its customers, is to implement Virtual Assistants or RPA solutions, adopting Artificial Intelligence components to provide support to operators. Freed from repetitive tasks, the physical call center operators can engage in activities with a higher added value: from business development to sales promotion or high-level customer care.

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AI for Field Force

To improve sales team performance, it is fundamental to provide your network of field agents with continuous and mobile training, with content that is tailored to the specific needs encountered, and guaranteed access to a voice assistant that is always available to perform simulations of real visits and role play activities. Thanks to the statistics that are collected and made available to both the agent and head office, it becomes easy to monitor the growth of the field force.

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AI for Field Force

To improve sales team performance, it is fundamental to provide your network of field agents with continuous and mobile training, with content that is tailored to the specific needs encountered, and guaranteed access to a voice assistant that is always available to perform simulations of real visits and role play activities. Thanks to the statistics that are collected and made available to both the agent and head office, it becomes easy to monitor the growth of the field force.

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AI for Retail

The potential opened up by Artificial Intelligence in the Retail sector is truly incredible! Shopping experience guidance from a Virtual Assistant able to recommend garments according to the preferences of each customer, interaction in chat for management of returns and goods exchanges with 24/7 assistance, e-commerce searches using natural language and many other solutions, to ensure that your brand meets consumer expectations.

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AI for Insurance

There are many possible uses of AI in the Insurance sector: from the use of a Virtual Assistant to provide 24/7 assistance and start claims procedures at a distance, to the analysis of big data related to wearables or black boxes in vehicles to calibrate insurance premiums, and solutions that can reduce the potential confusion related to industry jargon by simplifying the language and explaining to customers the differences between the different policies.

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AI for Insurance

There are many possible uses of AI in the Insurance sector: from the use of a Virtual Assistant to provide 24/7 assistance and start claims procedures at a distance, to the analysis of big data related to wearables or black boxes in vehicles to calibrate insurance premiums, and solutions that can reduce the potential confusion related to industry jargon by simplifying the language and explaining to customers the differences between the different policies.

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AI for Finance & Banking

Thanks to Artificial Intelligence solutions integrated into company systems, it will be possible for the finance & banking sector to predict, understand and analyze its customers’ intentions. The adoption of conversational interfaces will also enable natural, immediate and efficient interaction. The sector is therefore ready for a real revolution, in which digital will be the key to reducing operating costs and adopting an increasingly sustainable model.

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AI for Legal

AI facilitates the work of legal professionals by supporting them in a series of repetitive, costly and low added-value activities. From the analysis of contracts to 24/7 client assistance and the generation of automatic documents to help the customer manage paperwork, our solutions allow professionals to focus on all those activities where the human touch makes the difference, ensuring a high level of client support.

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AI for Legal

AI facilitates the work of legal professionals by supporting them in a series of repetitive, costly and low added-value activities. From the analysis of contracts to 24/7 client assistance and the generation of automatic documents to help the customer manage paperwork, our solutions allow professionals to focus on all those activities where the human touch makes the difference, ensuring a high level of client support.

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