Field Force2019-10-29T11:50:33+00:00
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Virtual Assistant for Autotraining

The solution, which is easy to use on the move, gives the Field Force a tool so that field agents are able to consolidate their skills, identifying areas of improvement and ensuring personalized growth. Thanks to the application and interaction, both written and vocal, with a Virtual Assistant, the Field Force simulates the encounter with the Client, thus preparing itself for the time of the visit. All data is saved in real time and can be consulted by the Head Office.

Vidiemme has created this solution for several of its customers, completely customized and tailored to the Brand Guidelines. The Gamification components, the possibility of interacting in a conversational manner and the integration in a mobile device are the features most appreciated by the agents who have used this tool up to now.

Self-Assessment Tool

The solution allows agents to prepare themselves on the move before a meeting with a customer and carry out a self-assessment after the visit.
The Self-Assessment is carried out with through interaction with a Chatbot and allows the agent and the Company to identify any critical issues and pin-point room for improvement. Conversational interaction has the advantage of being much more natural and faster, thus increasing the use of the solution.

For the pharmaceutical company Takeda, Vidiemme has created Replay. Thanks to self-assessment tests, this solution makes it possible to continuously improve and obtain a precise snapshot of the skills that an individual of the sales force needs to strengthen and develop. A mobile app for smartphones that also allows you to prepare and assess yourself before a visit with a clinician.

Formazione Digitale

Solution designed to support the sales force during classroom training.
Thanks to the possibility of simulating a meeting with the Customer, the agents have the chance to fully immerse themselves in this gaming in the roles of the Customer and the Seller, while a third party makes a final judgment on the test.
All data collected can be consulted on a web portal and allows you to understand what are the margins for improving your agents.

The solution, often supported by the Virtual Assistant for Autotraining on the move, was implemented by Vidiemme for several of its customers. A fundamental tool that allows to improve the interactivity of the lessons in the classroom and that allows to better measure the KPIs of each agent, fundamental elements to be able to offer a personalized professional growth.

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In compliance with the requirements under the new personal data protection law. The data processing is based on principles of fairness, legality and transparency, thereby safeguarding users privacy and rights.

All data given to Vidiemme Consulting during contractual relationships aimed at offer presentations, or in the form of contractual relationships, are subject of data processing, for the following purposes: a) fulfilments connected to: civil, tax and accounting laws; the administrative management of the relationship; contractual obligations observance; to provide support and information about the purchased services; b)information on future initiatives and announcements of new services by both the company and our consultants. The data referred to in paragraph a) are processed by our employees, our collaborators and our external consultants committed in the execution of their mandate. We highlight that the consent to the processing of data for the purposes set out in paragraph a) is mandatory and essential for the execution of our mandate. Vice versa, it is optional for the purposes referred to in point b): In case of refusal of consent to the latter point, we won’t able to provide information on our services developments.

The company ensures that the data processing, both automated or not, will be carried on guaranteeing security and confidentiality. It may include – within the limits and conditions imposed by Legislative Decree n. 196/2003 – one or more of the following operations: collection, recording, organization, storage, processing, modification, extraction, comparison, use, interconnection, blocking, communication, cancellation, destruction. The owner of the data is Vidiemme Consulting, based in Milan, Via Natale Battaglia n. 8, telephone number +39 02.2685.8230, who will use them for the purposes mentioned above. Towards the data owner is always possible to exercise the rights under the art. 7 of Legislative Decree no. 196/2003:

The user has the right to obtain confirmation of the existence of personal data concerning him/herself, even if not yet registered, and its communication in a comprehensible form.

The user has the right to be informed about: a) the origin of the collected personal data; b) the purposes and methods of treatment; c) the logic applied in case of treatment with electronic instruments; d) the identity of the owner, manager and the representative appointed under article 5, paragraph 2; e) subjects or categories of people to whom the data may be communicated or who can learn about them as appointed State representative.

The individual has right to obtain a) updating, rectification or, when necessary, integration of data; b) the cancellation, anonymization or blocking of data in violation of the law c) confirmation that the operations referred to in points a) and b) have been notified, also in regards of their content, to those to whom the data were communicated or disclosed, except if this requirement is clearly impossible or disproportionate to the protection right.

The user has the right to object, in whole or in part: a) to the processing of his/her personal data, even if for collection purposes, for legitimate reasons; b) to the processing of personal data for advertising, direct sales, market research or commercial communication purposes.”

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Surname
E-mail

Message

In compliance with the requirements under the new personal data protection law. The data processing is based on principles of fairness, legality and transparency, thereby safeguarding users privacy and rights.

All data given to Vidiemme Consulting during contractual relationships aimed at offer presentations, or in the form of contractual relationships, are subject of data processing, for the following purposes: a) fulfilments connected to: civil, tax and accounting laws; the administrative management of the relationship; contractual obligations observance; to provide support and information about the purchased services; b)information on future initiatives and announcements of new services by both the company and our consultants. The data referred to in paragraph a) are processed by our employees, our collaborators and our external consultants committed in the execution of their mandate. We highlight that the consent to the processing of data for the purposes set out in paragraph a) is mandatory and essential for the execution of our mandate. Vice versa, it is optional for the purposes referred to in point b): In case of refusal of consent to the latter point, we won’t able to provide information on our services developments.

The company ensures that the data processing, both automated or not, will be carried on guaranteeing security and confidentiality. It may include – within the limits and conditions imposed by Legislative Decree n. 196/2003 – one or more of the following operations: collection, recording, organization, storage, processing, modification, extraction, comparison, use, interconnection, blocking, communication, cancellation, destruction. The owner of the data is Vidiemme Consulting, based in Milan, Via Natale Battaglia n. 8, telephone number +39 02.2685.8230, who will use them for the purposes mentioned above. Towards the data owner is always possible to exercise the rights under the art. 7 of Legislative Decree no. 196/2003:

The user has the right to obtain confirmation of the existence of personal data concerning him/herself, even if not yet registered, and its communication in a comprehensible form.

The user has the right to be informed about: a) the origin of the collected personal data; b) the purposes and methods of treatment; c) the logic applied in case of treatment with electronic instruments; d) the identity of the owner, manager and the representative appointed under article 5, paragraph 2; e) subjects or categories of people to whom the data may be communicated or who can learn about them as appointed State representative.

The individual has right to obtain a) updating, rectification or, when necessary, integration of data; b) the cancellation, anonymization or blocking of data in violation of the law c) confirmation that the operations referred to in points a) and b) have been notified, also in regards of their content, to those to whom the data were communicated or disclosed, except if this requirement is clearly impossible or disproportionate to the protection right.

The user has the right to object, in whole or in part: a) to the processing of his/her personal data, even if for collection purposes, for legitimate reasons; b) to the processing of personal data for advertising, direct sales, market research or commercial communication purposes.”