Innovative digital solutions to improve the performances of your agents
Virtual Assistant for Autotraining
The solution, which is easy to use on the move, gives the Field Force a tool so that field agents are able to consolidate their skills, identifying areas of improvement and ensuring personalized growth. Thanks to the application and interaction, both written and vocal, with a Virtual Assistant, the Field Force simulates the encounter with the Client, thus preparing itself for the time of the visit. All data is saved in real time and can be consulted by the Head Office.
Vidiemme has created this solution for several of its customers, completely customized and tailored to the Brand Guidelines. The Gamification components, the possibility of interacting in a conversational manner and the integration in a mobile device are the features most appreciated by the agents who have used this tool up to now.
The solution allows agents to prepare themselves on the move before a meeting with a customer and carry out a self-assessment after the visit.
The Self-Assessment is carried out with through interaction with a Chatbot and allows the agent and the Company to identify any critical issues and pin-point room for improvement. Conversational interaction has the advantage of being much more natural and faster, thus increasing the use of the solution.
For the pharmaceutical company Takeda, Vidiemme has created Replay. Thanks to self-assessment tests, this solution makes it possible to continuously improve and obtain a precise snapshot of the skills that an individual of the sales force needs to strengthen and develop. A mobile app for smartphones that also allows you to prepare and assess yourself before a visit with a clinician.
Solution designed to support the sales force during classroom training.
Thanks to the possibility of simulating a meeting with the Customer, the agents have the chance to fully immerse themselves in this gaming in the roles of the Customer and the Seller, while a third party makes a final judgment on the test.
All data collected can be consulted on a web portal and allows you to understand what are the margins for improving your agents.
The solution, often supported by the Virtual Assistant for Autotraining on the move, was implemented by Vidiemme for several of its customers. A fundamental tool that allows to improve the interactivity of the lessons in the classroom and that allows to better measure the KPIs of each agent, fundamental elements to be able to offer a personalized professional growth.
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